Frequently Asked Questions

Everything you need to know about bringing SOHO style to your home.

What are your standard shipping times?

Most orders are processed within 2-3 business days. Delivery typically takes 5-7 business days for standard items, while large furniture pieces may require 2-3 weeks for white-glove delivery.

Do you offer international shipping?

Currently, SOHO ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery windows vary by destination.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom furniture and final sale items are non-refundable unless they arrive damaged.

How can I track my furniture delivery?

Once your order departs our warehouse, you will receive an email with a tracking link. For oversized items, our freight partner will call you directly to schedule a delivery window.

Are your products covered by a warranty?

Yes, all SOHO furniture pieces come with a one-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.